Effective date: 2 November 2026
1. Accommodation and Operator
A-PEAK offers private furnished holiday accommodation in Alex, near Lake Annecy, France.
Operator: Frank HEISSAT
Business status: Non-professional furnished accommodation rental (LMNP)
SIRET: 10560361700017
Address: 137 route des Engagnes, 74290 Alex, France
Email: contact@a-peak.fr
Website: https://a-peak.fr
These terms apply to accommodation reservations made directly with A-PEAK. Corporate team retreats and additional professional services may be subject to separate quotations and contractual conditions.
2. Accommodation and Capacity
A-PEAK offers approximately 110 m² of furnished accommodation for a maximum of six overnight guests.
The accommodation includes three bedrooms with flexible bedding arrangements, three showers, three toilets, a fully equipped living area, Wi-Fi, a private terrace and garden, independent access and private parking.
Bike and ski storage facilities are available. Additional equipment may be provided upon request, subject to availability.
The accommodation is rented as a complete private unit. The operator retains access to separate areas of the property that are not included in the rental.
3. Rates and Minimum Stay
Rates are quoted in euros for the entire accommodation, for up to six overnight guests.
The following minimum stays apply:
- Low and Mid Season: 2 nights.
- High Season: 4 nights.
The applicable price is confirmed in writing before booking.
Any applicable tourist tax and additional mandatory charges will be communicated before the reservation is confirmed.
4. Reservation Procedure
Submitting a request through the A-PEAK website does not constitute a confirmed booking.
Once availability has been checked, A-PEAK will provide a written offer specifying the dates, total price, applicable charges and payment arrangements.
A reservation becomes confirmed once the rental agreement has been accepted and the required initial payment has been received, subject to the conditions stated in the agreement.
5. Payment Conditions
An initial payment of 30% of the total accommodation price is required upon booking confirmation.
The remaining 70% must be paid at least 30 days before arrival.
For reservations confirmed fewer than 30 days before arrival, the full amount is payable upon confirmation.
Payment instructions will be provided directly by A-PEAK.
The initial payment constitutes a contractual deposit (acompte), subject to the cancellation terms expressly agreed in the rental contract.
6. Security Deposit
A refundable security deposit of €500 is required before or upon arrival, according to the arrangements confirmed in the rental agreement.
The deposit is intended to cover documented damage, missing items or additional costs attributable to the guests, within the limits permitted by law.
Any deductions will be explained and supported by appropriate evidence.
The remaining balance will be returned within 14 days after departure, unless a justified assessment of damage or outstanding charges requires additional time, in accordance with the rental agreement and applicable law.
7. Cancellation by the Guest
Cancellation requests must be communicated in writing to contact@a-peak.fr.
The following cancellation policy applies, subject to applicable mandatory law:
- 30 days or more before arrival: full refund of accommodation payments received.
- 29 to 14 days before arrival: cancellation charge equal to 30% of the total accommodation price.
- Fewer than 14 days before arrival: cancellation charge equal to 100% of the total accommodation price.
Any amount paid above the applicable cancellation charge will be refunded.
Any outstanding amount due under these agreed conditions may remain payable.
No automatic partial refund applies in the event of early departure or no-show.
These provisions do not exclude rights arising from applicable mandatory law, including force majeure where legally applicable.
8. Cancellation by A-PEAK
If A-PEAK is unable to provide the accommodation as agreed, the guest will be informed as soon as reasonably possible.
Payments received will be refunded if the stay cannot be provided, without prejudice to any additional rights or remedies available under applicable law.
Where appropriate and possible, an alternative arrangement may be proposed, subject to the guest’s agreement.
9. Arrival and Departure
Check-in: from 4:00 PM.
Check-out: before 10:00 AM.
Early arrival or late departure may be possible by prior agreement, subject to availability.
Guests are requested to communicate their approximate arrival time in advance.
10. Included Services
The accommodation price includes:
- Use of the complete accommodation for the agreed number of guests.
- Bed linen and towels.
- Standard final cleaning.
- Wi-Fi access.
- Normal use of utilities.
- Use of the private terrace, garden and designated parking facilities.
- Access to the available bike and ski storage facilities.
Guests are expected to leave the accommodation in a reasonably clean and orderly condition.
Additional cleaning required because of exceptional soiling or misuse may be charged where justified.
11. Guest Responsibilities
The lead guest is responsible for ensuring that all members of the group respect these conditions and the property rules communicated before arrival.
The maximum permitted overnight occupancy is six guests.
The accommodation must be used peacefully and with reasonable care.
Parties, events involving unregistered visitors and activities that may disturb the surrounding property are not permitted without prior written authorization.
Smoking is not permitted inside the accommodation.
Pets are accepted only with prior written agreement from A-PEAK.
Guests must report any damage or equipment malfunction as soon as reasonably possible.
12. Outdoor Activities and Equipment
A-PEAK provides access to an alpine environment offering opportunities for cycling, hiking, skiing and other outdoor activities.
Guests remain responsible for choosing activities appropriate to their abilities, checking weather and trail conditions, and using suitable equipment.
External activity providers operate under their own terms and responsibilities.
Nothing in these terms excludes or limits liability where doing so would be prohibited by applicable law.
13. Insurance
Guests are encouraged to verify that their personal insurance covers holiday accommodation and associated liability risks.
A-PEAK maintains insurance arrangements appropriate to its accommodation activity.
Any specific insurance requirement will be communicated in the individual rental agreement.
14. Personal Data
Personal information collected during enquiries and reservations is processed for booking administration, guest communication and compliance with applicable obligations.
For further information, please consult our Privacy Policy:
15. Applicable Law and Disputes
These terms are governed by French law, without prejudice to mandatory consumer protections that may apply.
In the event of a dispute, guests are encouraged to contact A-PEAK first at contact@a-peak.fr to seek an amicable resolution.
Where legally required, the details of the competent consumer mediation service will be provided here.
Nothing in these conditions limits the consumer’s statutory rights or access to competent courts.
16. Contact
A-PEAK — Frank HEISSAT
137 route des Engagnes
74290 Alex, France
Email: contact@a-peak.fr
Website: https://a-peak.fr